Frequently Asked Questions

Everything you need to know about your Needle & Thread experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy?

We accept returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please use our online portal to generate a prepaid return label.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary silhouettes may vary by design.

Do you ship internationally?

Yes, Needle & Thread ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.

How should I care for my garments?

To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Most of our delicate pieces require dry cleaning or a cold hand wash.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and offer interest-free installments through Klarna and Afterpay.